Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days (Monday to Friday). Once your order is processed, it will be shipped to the address provided at checkout.
Please note that during high-demand periods (sales, holidays), processing times may be slightly extended.
Shipping Time
We offer delivery across Europe.
Estimated delivery times:
5–11 business days
Shipping times are estimates and may vary depending on your location, customs, and courier delays.
Shipping Costs
Shipping fees are calculated at checkout based on your location and order size.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this number to track your order in real time.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
If a package is returned due to:
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incorrect or incomplete address
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failure to collect the package
a €5 return fee may be applied to cover carrier costs.
Lost or Delayed Packages
If your order is delayed or appears lost, please contact us. We will work with the carrier to resolve the issue as quickly as possible.
Modavora is not responsible for delays caused by:
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customs clearance
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courier disruptions
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incorrect address provided by the customer
Customs & Duties
For international orders, customs fees or import duties may apply depending on your country. These charges are the responsibility of the customer.
Contact Us
For any questions regarding your order or shipping, please contact our support team:
📧 contact@modavora.com